Baufest partnered with RahRah! Solutions to help them achieve their goals. Through Baufest’s proven Discovery workshop process, data driven functionality gaps were identified and able to be prioritized to maximize positive impact. Using stakeholder, users, and employee interviews, Baufest was able to understand usages, expectations and identify gaps in features, usability, and user management. Baufest developed usability maps and determined how changes to user experience would deliver the expected business outcomes and help solve their identified opportunities.
As a result of the Discovery workshop process with Baufest, RahRah! Solutions can now be confident the identified changes and prioritization of those features will help them to reach their goal of increasing their subscription renewals by 20% within the next 12 months.
David Nelson
RahRah! Solutions
CEO & Founder
Service digital transformation
THE COMPANY
One of the leading glass manufacturing companies in the world; The most important one in the western world and the main glass producer in Mexico. With offices located in America, Europe and Asia, it produces, processes, distributes and commercializes a broad range of glass products, which are part of the daily life of millions of persons.
THE PROBLEM
With the support of the Internal Technology Area, the customer was looking for a more agile, modern and easier user experience when acquiring their services.
THE SOLUTION
We designed the user experience for the MVP of a digital tool by using customer-focused design techniques and validating prototypes with the end users. During the second stage, we built the technological architecture adapted to the needs of the customer, in such a way that it could evolve and be used as a reference, under an Agile-based process and tools. Lastly, we accompanied the customer during the execution of the application, knowledge-transfer, product feedback and new improvement ideas for the next stages.
Through this new digital channel, the user can request an appointment from home for the replacement and repair of the car glass and manage payment for the service.
BENEFITS
- Sales increase, reaching a largest target audience and facilitating the purchasing process.
- Infrastructure cost reduction in branches.
- Optimization of the refund process before the insurance companies.
Bitcow Platform
THE COMPANY
OpenBit is a technology business founded in 2018 with the aim of democratizing access to different businesses that present high entry barriers due to their need for capital, information and knowledge. Its objective is to promote the financial inclusion through the tokenization of real assets traded on the digital platform, and to track the investments performed. Likewise, it seeks to become an investment and savings alternative, since it allows to participate in a greater business with small amounts.
THE PROBLEM
The company sought to develop an investment alternative for savers wishing to diversify their assets in a safe and efficient manner, facilitating their access to the livestock sector, a business that requires knowledge, time and economic resources. With a clear business model, OpenBit needed a digital platform that could support future growth and the possibility to develop new digital tokens.
THE SOLUTION
With the aim of understanding the business in depth, we performed a benchmark of digital products offered by the agribusiness industry and performed an analysis of the cryptocurrency industry. In addition, so as to get to know the needs of future users, we analyzed their behavior with the product, conducted interviews, observations and workshops of co-creation along with the customer.
Once the digital product capable of meeting the expectations of potential users was defined, we created a platform using microservices in .NET on a front end developed in Angular, all hosted in the Microsoft Azure cloud.
BENEFITS
- Scalable platform agilely adapted to the expansion of operations in Uruguay, Paraguay and Brazil, among other markets.
- Very satisfactory customer experience for more than 6000 active users.
- Platform ready to accompany the business growth.
- Platform launch faster than expected due to the methodology of work used.
Automation of people centered processes
THE COMPANY
Transportadora de Gas del Sur is the widest reaching gas transport company in Latin America. It transports 60% of all the natural gas consumed in Argentina, where at Vaca Muerta it is the primary midstreamer, and is a direct supplier of both distributors and industries. It is also a leader in the liquefaction of natural gas.
THE PROBLEM
The company sought to increase internal user satisfaction by delivering valued products and services.
THE SOLUTION
We worked together with the leaders of the IT team on an innovation process designed to make them the protagonists of a cultural change in the evolution of their service. We held diverse training workshops on new methodologies and accompanied the team leaders during the execution of a user survey so as to place them in the center of their processes.
BENEFITS
- Automation of manual processes in 5 areas of the company
- Traceability in audit management
- Monitoring of approvals
- Automated management of payments
Ethical Hacking: Corporate cybersecurity and risk management
THE COMPANY
Leading company in the supply of tubes and services related to the worldwide energy industry. Among its clients, we can find the main international oil companies, as well as engineering companies engaged in the construction of extraction, transportation and processing of oil and gas. The company has 4 Research and Development centers, over 2,500 clients and 23,000 employees.
THE PROBLEM
The client wanted to optimize the information protection measures and improve its analysis and safekeeping. To do so, it needed a group of consultors able to solve operating issues related to the applications’ security, DLP solutions and vulnerabilities analysis. Another of its requirements was to draft documentation for Government, Risk and Compliance areas.
THE SOLUTION
Baufest put together a team to work with the client’s applications security, risks and solutions areas of Ethical Hacking. Firstly, we performed the analysis of vulnerabilities and risks, and then, we updated and extended the Data Loss Prevention Policy (DLP) for the whole of Latin America, Europe and the Middle East. Furthermore, we implemented an Ethical Phishing policy to work on raising awareness among the users, and a CASB solution to strengthen the Shadow IT.
BENEFITS
- Greater visibility of risks and more information for decision-making processes.
- Greater awareness for industrial and corporate cybersecurity areas.
- Increased control over user’s access to applications.
- Confidential information permits databases
- Automation and optimization of the processes in the Government, Risk and Compliance areas.
- Know-how related to the execution of ethical phishing practices.
Research laboratory as a service platform
THE COMPANY
Phylumtech is an Argentine company dedicated to the creation of solutions for the research and development of drugs and molecules. Since its foundation in 2009, it received the support of important organizations and in 2011 it was awarded the Ibero-American Innovation Award. In 2014, it signed an investment agreement with CITES, of the Sancor Seguros Group, which became effective in 2016.
THE PROBLEM
Phylumtech needed to develop a platform that would allow scientists from all over the world, many of them without technological knowledge, to design and execute in an automated and remote way a variety of experiments on living microscopic organisms.
THE SOLUTION
Baufest joined Phylumtech as a technological partner to accompany them in the development and evolution of Phylum LaaS, a digital cloud platform that automates the execution of experiments. The solution uses synchronized devices such as robotic arms, dosers and readers of the effect of the substances about model organisms.
BENEFITS
Phylumtech redefined its value generation strategy by incorporating technology to streamline its internal processes and offer a better service to its users. In this way, it became the third company in the world to provide this “turnkey” solution, democratizing technology for the scientific community and accelerating the discovery of medicines of the future.
Cloud platform for promoter’s management in Falabella stores
THE COMPANY
Falabella is a Chilean store founded in 1889, and one of the largest and most consolidated companies in Latin America. It develops its commercial activity through several business areas, being the biggest ones: the department store with large surfaces, home improvement and construction, CMR commercial financing company, bank, travel and insurance.
THE PROBLEM
Falabella sought to strengthen the relationship with their suppliers, in a way that both parties would benefit during the commercial process.
THE SOLUTION
Baufest developed a web and mobile application (PWA) with a microservices-oriented architecture, using the cloud technology stack of Microsoft Azure. With this improvement, Flabella’s suppliers can manage the work performed by the store´s promoters, providing them with the sales and productivity markers of their products.
BENEFITS
• Provision of new sales and productivity metrics.
• Higher level of control over the tasks performed by the store’s staff.
• Better brands relationship management.
Galicia Agreements Platform
THE COMPANY
Founded in 1905, Banco Galicia is one of the main private banks in the Argentine financial system. It is a universal bank which, by means of different related companies and distribution channels, is able to offer a wide range of financial services to more than 3 million customers, both individuals and companies, and operate one of the most extensive and diversified distribution networks in the Argentine private financial sector.
THE PROBLEM
Banco Galicia wanted to make pledge loans, personal loans, and SGR (Sociedad de Garantia Recíproca, or Reciprocal Guarantee Society) available on one platform. BG was also looking for a way to reduce the time and manual labor involved in the loan process while improving its Net Promoter score and Service Level Agreement.
THE SOLUTION
We developed a centralized product platform integrated with an external authentication server through which users could contract services, manage their accounts, do consultations, and handle product purchases, among other things. At the same time, they could access a communication channel which performed simulation services, sales architecture, credit assessment, and automatic liquidation of bank loans.
Finally, as part of making the platform more user friendly, the workflow of each product was modeled by means of a technical solution based on a state machine that could be adapted to the needs of each person.
BENEFITS
• Reduction of the operative load in the customer service area.
• Traceability and visualization of operation tracking.
• Automatic notification of changes in application status to all the users involved.
Seeds genetic improvement software
THE COMPANY
Seed Company established in Argentina focused on the entire South American region, with a strong objective of international expansion to be the leader in the global soybean market. They work in genetic improvement for obtaining, producing and commercializing of seeds of soya, corn and wheat; focusing on the increase of the agricultural productivity.
THE PROBLEM
The company needed to modernize its own system to improve soybean and wheat varieties. The application was originally developed several years ago in VBA 6.0 technology by internal resources. Since this technology became obsolete and the amount of technical resources was limited, new functionalities turned out to be a problem. To reverse this situation, the company decided to start a reengineering process to develop a new system.
THE SOLUTION
Baufest performed a reengineering of the entire central business process and a new version of the application was developed using .NET 4.5 technology. The new system was created in the cloud, allowing integration with other existing applications in branches around the world.
BENEFITS
• Standardized process applicable to all countries (Brazil, Argentina and the US)
• Scalability to expand to other countries: Canada, Paraguay, Uruguay and China
• Solid database to easily determine the variety of seeds and improve business income
• Improvement in the general security scheme to prevent information theft: friendly and fast architecture to expand the new features when users require it
Digital transformation in renewable energies
THE COMPANY
QMAX is an Argentine company leader in the development of renewable energy self-consumption systems. In their factory they design and produce inverters, battery chargers, regulators and charge control systems for lithium batteries that provide 10MW of power to homes, businesses and vehicles in Argentina and several Latin American countries.
THE PROBLEM
The company needed a solution for the installers who had to travel hundred of miles just to determine the problem in faulty equipment, losing valuable time. In addition, the users were unable to measure their energy consumption.
QMAX required the development of a platform that would remotely monitor the status of its different facilities.
THE SOLUTION
Baufest became the QMAX technology partner developing a platform that measures the energy efficiency of electrical devices in homes and businesses while also detecting system errors. Thanks to an Internet of Things (IoT) Hub installed in all the equipment, the system now collects information every five minutes from the different facilities and displays it in a user-friendly platform.
BENEFITS
Through the application, QMAX end users can easily monitor their consumption and savings, reducing the probability of power outages and improving the predictability of obsolescence. Furthermore, the installers can now diagnose faults remotely as well as anticipate them, improving the quality of service.