Field services mobile solution


American multinational company leader in the manufacture of hygiene items worldwide. They have operations in 36 countries and their main products include facial tissues, feminine hygiene products, toilet paper and disposable diapers.


The company needed to provide its field services team with a tool to manage the equipment in each of its clients’ facilities, in order to improve the efficiency of maintenance tasks.


Baufest developed a mobile application for technicians, available for their iOS phones with a user-friendly interface design. Through this system, the field administration was able to assign tasks to replace, repair or replace devices.


• Rapid detection of incidents reported by customers using this mobile application.
• Integration with the SAP system of the company.
• Optimization of the service through routing options according to the type of maintenance.