of companies feel
they are effective at
gathering requirements and documentation while
(9 of 10)
(1 through 5).
Confidence in IT as
a business resource
of companies in the survey are confident or very confident that their technology resources can solve difficult business and technology issues.
are unsatisfied (1 through 5).
are not at all confident.
gaps in the
Hiring new employees is the most common way to fill skills gaps; outsourcing and retraining are the second and third.
on hiring 3rd - party resources
of respondents indicated location is not an important consideration.
The survey analysis evaluates the state of mid-market technology enablement during 2020 within the following areas:
in an IT organization’s ability to deliver business value for the company.
for the organization, current and future.
to staffing employees, 3rd parties and retraining.
towards IT as a cost center or strategic resource.
of IT to deliver across key skill sets.
to the strategy.