Key Findings
Satisfaction
with technology
resources
30%
are satisfied
(9 of 10)
24%
are unsatisfied
(1 through 5).
Confidence in IT as
a business resource
65%
of companies in the survey are confident or very confident that their technology resources can solve difficult business and technology issues.
31%
are unsatisfied (1 through 5).
4%
are not at all confident.
Filling skills
gaps in the
IT organization
Hiring new employees is the most common way to fill skills gaps; outsourcing and retraining are the second and third.
COVID-19s’ impact
on hiring 3rd - party resources
Over 60%
of respondents indicated location is not an important consideration.
The survey analysis evaluates the state of mid-market technology enablement during 2020 within the following areas:
in an IT organization’s ability to deliver business value for the company.
for the organization, current and future.
to staffing employees, 3rd parties and retraining.
towards IT as a cost center or strategic resource.
of IT to deliver across key skill sets.
to the strategy.
