Key Findings

 
 
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67%

of companies feel
they are effective at
gathering requirements and documentation while
14% struggle
at this.

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Satisfaction
with technology
resources

30%
are satisfied
(9 of 10)

24%

are unsatisfied
(1 through 5).

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Confidence in IT as
a business resource

65%
of companies in the survey are confident or very confident that their technology resources can solve difficult business and technology issues.
31%
are unsatisfied (1 through 5).
4%
are not at all confident.

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Filling skills
gaps in the
IT organization

Hiring new employees is the most common way to fill skills gaps; outsourcing and retraining are the second and third.

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COVID-19s’ impact
on hiring 3rd - party resources

Over 60%
of respondents indicated location is not an important consideration.

 
 

The survey analysis evaluates the state of mid-market technology enablement during 2020 within the following areas:

 
 
Confidence

in an IT organization’s ability to deliver business value for the company.

Project areas

for the organization, current and future.

Approach

to staffing employees, 3rd parties and retraining.

 
 
Attitude

towards IT as a cost center or strategic resource.

Gauge performance

of IT to deliver across key skill sets.

Macro impacts

to the strategy.

 
 

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